We appreciate your opinion

Thank you for participating in this customer survey - your reviews are a valuable aid to improve our communication, performance and quality continuously.

It will only take you two minutes to complete the questionnaire.

Please mark your opinion. We are also happy to receive personalized comments on individual issues. You can choose from the following scale:

++ | completely satisfied

+ | satisfied

- | dissatisfied

-- | completely dissatisfied

Communication

How satisfied are you
with the telephone contact:
- Availability of the contact person
- Callback in case of absence
+++---

with our responsiveness and commitment:
- Timely callbacks
- Fast response to email requests
- Short-term visits
- Comply with commitments

+++---

with the communication with our employees:
- Contact form
- Friendliness
- Communication level

+++---

Consultation

How satisfied are you
with the comprehensibility of the advice:
- Did you feel understood?
- Have your questions been correctly recorded by our employees?

+++---

with our solution proposals:
- Problem solution
- Alternative proposals
- Savings potential
- Information transmission

+++---

with the expertise and competence of your conversation partner from our company:
- Could all your questions be answered?
- Did you feel "in good hands"?

+++---

Offer

How satisfied are you
with the delivery time of the offer?

+++---

with the technical and commercial comprehensibility and completeness of the offer:
- Detailed information
- Understandable explanation
- Additional drawings and documents

+++---

with the project costs?

+++---

with the part price?

+++---

Services

How satisfied are you
with the cooperation during the current project:
- Information on working progress
- Flexibility in case of unexpected difficulties

+++---

with the confirmity of our services with the offer?

+++---

with the adherence to promised delivery dates?
+++---

Quality

How satisfied are you
with the quality of our products:
- Cleanliness
- Processing
- Packaging

+++---

Cooperation

How satisfied are you
with the general cooperation?

+++---

You want to highlight something – positive as well as negative?
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